Case 2 - Call Intent Analysis

Analyze front desk calls to identify patient intents and suggest appropriate actions

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Patient Audio

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Intent Analysis

3 intents detected
0.0% accuracy
0/3 evaluated

Appointment Scheduling

95.0% confidence
Related Transcript:

"I need to schedule an appointment with Dr. Johnson for next week. I've been having some stomach issues and I think I need to be seen soon."

Prescription Refill Request

88.0% confidence
Related Transcript:

"I wanted to ask about my prescription for the antacid medication - I think I'm running low and will need a refill."

Billing Inquiry

82.0% confidence
Related Transcript:

"I got a bill in the mail that I have questions about. The amount seems higher than usual."

🎯 Review and verify AI-detected intents to improve accuracy